Term & Conditions


Terms & Conditions

 All prices quoted are correct at the time of publishing & exclude delivery & VAT.

Although every effort will be made to advice of price increases we advise customers to refer to our website www.vetproductsuk.com which is linked to Processing Imaging Equipment Services Ltd., to confirm the current prices.  Processing Imaging reserves the right to amend prices without prior notice.

 Title of the goods remains with Processing Imaging  (www.vetproductsuk.com) until the products supplied have been paid for in full.  Damaged goods or discrepancies must be notified within three working days. All products are sold in good faith, fit for purpose and not on a sale or return basis.

All returned items must be in original packaging, in a saleable condition (except any item received damaged) and accompanied by a Returns form that can be downloaded on www.vetproductsuk.com

The cost of returning damaged & incorrectly supplied goods will be borne by Processing Imaging.  This may be by collection or reimbursement of carriage costs at standard Royal Mail rates.  All goods ordered in error may be subject to a 10% restocking and admin fee.  No returns after 12 weeks will be accepted.

 Fifteen day customer accounts are available only at the discretion of Processing Imaging. (www.vetproductsuk.com).

 Every effort is made to offer a quick & efficient service.  Orders should be ordered online/email/phone/fax with a purchase order number where possible with contact information so we can contact you.  For the majority of mainland UK, orders received by 4pm will be dispatched the same day for delivery the next working day.

Customers will be informed if items are not currently in stock and if still required those items will be delivered later by arrangement. Currently delivery is free to the majority of mainland UK for all orders over £50 before VAT. The exceptions are Northern Ireland, off-shore UK islands and areas of the UK designated as remote and surcharged by the main carriers.

Orders received from outside the UK but within the EC will be subject to VAT unless a valid current VAT number is supplied prior to dispatch of the order.

Processing Imaging Equipment Services Limited reserves the right to pass any delivery surcharge on to the customer with prior notice where possible. The small order value surcharge will vary but currently does not exceed £5.50 for UK Veterinary Practices. The small order value surcharge will not apply to part orders unless the complete initial order falls below £50 before VAT.

“Try before you buy” service only applies to registered UK veterinary practices. Processing Imaging Equipment Services Limited reserve the right to decline this offer.

Processing Imaging Equipment Services Limited reserves the right to refuse any order placed where there is any indication that the goods may be used for an unlawful purpose or where the purchaser exceeds the payment terms as dictated by the company. Processing Imaging Equipment Services Limited reserves the right to insist on payment for goods in advance of dispatch. All private orders will be subject to prepayment.

Price Challenge

We are committed to being one of the most cost effective suppliers in the UK:

Should you find products we stock for a lower price elsewhere, we endeavor to beat that price.  Proof of lower price will be required.  www.vetproductsuk.com Processing Imaging Equipment Services Ltd -   the price challenge applies for UK registered Veterinary Practices only.


Customer Feedback

We use our Fire dental x-ray for virtually all dentals and it has greatly improved our decision making and standard of dental work. Image quality is excellent and clients really appreciate being able to see the pictures. The system is easy to use and we have had no maintenance problems or any difficulties with it and there have been no unexpected costs. Regards Dr. Simon Wolfensohn MRCVS Archway Veterinary Surgery Highworth, Wiltshire June 2016
Dr. Simon Wolfensohn MRCVS - Archway Veterinary Surgery - Wiltshire
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